frequently asked
questions

Got questions? We’ve got answers! Browse our FAQs to find information on orders, shipping,
returns, jewelry care, and more. If you need further assistance, feel free to contact our team.

Can’t find your answer?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Orders & Shipping

1. How can I place an order?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

2. Do you offer international shipping?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

3. How long does shipping take?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

4. Can I track my order?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Returns & Exchanges

4. What is your return policy?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

5. How do I initiate a return or exchange?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Jewelry Care

7. How do I take care of my jewelry?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

8. Is your jewelry hypoallergenic?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Customization & Sizing

9. Do you offer custom jewelry?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

10. How do I find my ring size?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.